Keynote Program: DATING Your Customer These days, even if your customers appear completely satisfied with your product or service, 40%-50% of them will leave you and start doing business with your competition. In this program, participants will learn the most important steps to creating great customer service and retention. It identifies and capitalizes on flexibility, innovativeness and stress tolerance, and provides an action summary for implementation.
Blended Learning Program on CD ROM: DATING Your Customer This Blended Learning Presentation package comes complete with an interactive CD ROM and workbook. The workbook contains a copy of all the slides, commentary, action items, and space for personal notes. There are NO LIMITS to the number of times you may view these programs. Work through at your own pace and convenience, in the privacy of your own home or office.
E-Book: DATING Your Customer E-Book If customer service isn't your top priority, you're losing customers! These e-books show you how to develop your customer skills and techniques to keep your customers, get new customers and build your business.
No matter how wonderful they were the first time, most experiences become marginally less enjoyable and beneficial the second time, even less so the third time, and so on until you finally realize that the experience no longer engages you. In Becoming a Meaningful Memories Provider, This program shows you how to create first and subsequent customer experiences that reduce the potential for this commoditization.
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