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 | E-Books |
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 | D A T I N G Your Customer E-Book If customer service isn't your top priority, you're losing customers! This e-book shows you how to develop your customer skills and techniques to keep your customers, get new customers and build your business. |
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 | Over 100 "Shifts" to Enhance Customer Care E-Book Based on the D A T I N G Your Customer presentation and e-book, Over 100 Shifts... offers a handy reference filled with tips and advice for Shifts to Guarantee Customer Satisfaction . . . Emphasize Service Over Sales . . . Nurture Your Internal Customer . . . Promote Repeat Business . . . Innovate Your Customer Service Solutions . . . Exceed Customer Expectations
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 | How to Build and Maintain a Successful Business This e-book is a minicourse on how to think, act, and implement what works in the real business world. This is Jim Feldman's version of a "reality" show. No,it's not something you'd see on TV; it's something that becomes a working laboratory for you and your associates. |
 | JFA Special Reports |
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 | How to Make Trade Shows More Profitable The key to a profitable trade show is to take advantage of all the opportunities a trade show has to offer. This special report is full of tips that will help you identify and maximize those opportunities to make your next trade show experience more positive for you and more lucrative for your business. |
 | Presentation DVDs and Blended Learning Programs on CD ROM |
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 | Newsletter |
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 | Better Change Newsletter Jim's newsletter gives you timely strategies to manage, train and motivate companies and individuals to develop innovative solutions that build customer retention and empower your company to beat the competition. And it goes beyond these topics to talk about how we ourselves Better Change, not just to succeed, but be able to enjoy our success. Each issue targets a range of leadership skills, problem solving, selling tactics and customer service topics, with easy to understand, expert advice in a quick-hitting format. |
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