KEYNOTE SPEAKER IN CHICAGO
James Feldman
doesn’t explain AI.
He helps you
win with it.
Keynotes that turn AI, customer experience, and stubborn organizational challenges into measurable action.
Business Strategist & Industry Keynote Speaker Author of 26 Books
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Trusted by leaders across Toyota, HP, Hyatt, Marriott, Los Cabos Tourism, McDonald’s, Apple, MGM, Microsoft, Xerox, IL Restaurant Association and others.
Stop Managing Disruption. Start Causing It.
If increasing revenue while fast-tracking your objectives aligns with your vision, let’s explore how to turn that potential into tangible success. Your next level of growth is within reach—it’s time to seize it.
Whether you’re looking to optimize performance, enhance customer engagement, or streamline operations, the tools and insights exist to deliver real, sustainable growth and increased profits.
The question is: are you ready to take action?
Are you prepared to embrace new AI strategies that can help you work smarter, not harder, and achieve outcomes that once seemed out of reach? If not now, when?
Benefit Strategies Include:
- Customer Relationships: Transform one-time transactions into long-term loyalty and repeat revenue.
- Customer Experiences: Create memorable moments that guests want to share and return for.
- Breakthrough Strategy: Go beyond incremental thinking to initiatives that redefine your competitive edge.
- Problem-Solving Frameworks: Practical tools and techniques that reveal solutions within your existing resources.
- Sales & Marketing Alignment: Develop a unified approach that converts more prospects with less waste.
- Retention Intelligence: Understand why you’re losing employees, customers, and market share — and it’s not just about price.
- Technology Integration: Implement the right tools quickly without disrupting your operations.
We deliver Results… Not write Reports ®
James D. Feldman, CSP, CITE, CPIM, CPT, PCS is the AI Concierge™ and founder of Shift Happens!®. He helps executives, associations, hospitality leaders, tourism professionals, and event audiences leverage practical AI to reduce friction, increase revenue, improve the customer experience, and deliver measurable business outcomes.
as of September 26, 2026. Response counts vary by question
He is the creator of 3D Thinking™, the Shift Happens!® methodology, and the originator of Thinkruptcy™, a framework for bankrupting outdated thinking and rebuilding smarter.
Quick Answers
What decision-makers ask about Jim.
Clear answers for meeting professionals, executives, association leaders, and hospitality and tourism organizations.
What preparation is included in Jim’s keynote fee?
For board-led organizations, Jim asks to interview former board members and requests introductions to current board members. These conversations provide insight into your history, priorities, and challenges so he can connect the presentation to your objectives.
Does Jim sell from the stage?
No selling from the stage. Ever. Your audience is there to learn. Jim’s presentation focuses on practical ideas and applications, with no product pitches or upselling.
What resources do attendees receive?
Attendees can request downloadable materials through Talkadot. An email address is required so we can send the resources. There is no upselling.
What follow-up is included?
After the event, Jim follows up on survey results and offers the organizer the audience feedback collected through Talkadot. These preparation and follow-up activities are included in Jim’s keynote fee.
Where can we see examples of Jim’s business impact?
Read about Jim’s advisory work with Hewlett-Packard, Coca-Cola, and BASF, including a substantial sales turnaround and work addressing employee recognition and retention.
Explore client examples | Discuss your event with Jim | 312 527 1111
Who is James D. Feldman?
James D. Feldman, CSP, CITE, CPIM, CPT, and PCS is an AI keynote speaker, transformation advisor, author, and creator of AI Concierge™, Shift Happens!®, 3D Thinking™, and Thinkruptcy™.
What does James Feldman speak about?
Jim speaks about practical AI adoption, customer experience, strategic thinking, business transformation, and turning event ideas into measurable action.
Who does Jim work with?
Jim works with executives, associations, hospitality and tourism leaders, meeting professionals, and organizations that want practical AI and measurable business results.
What is 3D Thinking?
3D Thinking is Jim Feldman’s method for finding the solution components hidden inside a problem, challenging assumptions, and converting them into actionable decisions.
How can a meeting professional book Jim?
Schedule a complimentary 15-minute idea sprint, email jfeldman@shifthappens.com, or call 312.527.1111.
Reach Us
JAMES D. FELDMAN, CSP
505 N. LAKE SHORE DR
SUITE 6601
CHICAGO, IL 60611
312 • 527 • 1111
LET'S GET STARTED!
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